Privacy

RESERVATION REGULATIONS PLANTONIA APARTHOTEL AND PRIVACY POLICY

1. General information

a. This document regulates the rules for making reservations, cancellations, waysónd deadlinesóng payment for reservations, confirmations of reservations and complaints at the Plantonia Aparthotel, 27 Kościuszki Street, 30-105 Kraków, tel. + 48 577 779 292 email hello@plantonia.pl (hereinafter: "Facility").

b. The prices listed on the Facility's website are gross prices (including VAT).

c. The transaction is concluded in PLN currency. Prices quoted in other currencies are indicative and are converted at an approximate exchange rate.

d. The booking agreement is concluded with the operator of the online booking system (PROFITROOM Sp. z o.o. with its registered office at 9/3 Roosevelta Street, 60-829 Poznań, entered in the register by the District Court Poznań Nowe Miasto and Wilda, VIII Economic Division of the National Court Register under the number: 0000303746, hereinafter: "Operator") acting on behalf and for the benefit of the Facility operated by Cameo Investments sp. z o.o. with its registered seat in Krakow, 7 Stradomska Street, 31-068 Kraków, registered in the National Court Register under the KRS number 0000254020

2. Complaints

a. If the Client discovers faulty performance of the contract (i.e., inconsistent with the booking terms and conditions and the service/product description posted on the Facility's website) during the course of the service, the Client should immediately notify the service contractor (directly at the Facility's reception desk, by email at hello@plantonia.pl or by phone at + 48 12 311 19 11

b. The processing time for the submitted complaint is 14 days.

c. Any reimbursement of fundsóas a result of a complaint will be made in a mannerócorresponding to the payment made (e.g. in the case of a card payment - to the card account, in the case of a transfer - to the bank account from which the transfer was made)

3. Cancellation of reservation

a. You can cancel the reservation yourself through the reservation system (the link to manage the reservation is included in the reservation confirmation email) or notify the reception of the Facility by phone or email.

b. The cost of cancellation is determined by the terms and conditions of the offer in which the reservation is made.

c. If the customer is entitled to a refund due to cancellation of the reservation, this will be done in a manner corresponding to the payment made (e.g., in the case of payment by card - to the card account, in the case of transfer - to the bank account from which the transfer was made) within 7 days.

d. A payment for the entire stay from góry via the online payment system is required to make a reservation. In case of cancellation of the reservation or no-show at the facility on the day of arrival, the prepaid amount will be forfeited

4. Personal Information.

Cameo Investments Sp. z o.o. is the data controller of the Tenantsów personal data. The data controller can be contacted:

1. At the mailing address: Cameo Investments Sp. z o.o.; Stradomska 7; 31-068 Kraków

2. At e-mail address: rodo@ashvilleplaces.com

II [Processing of personal data]

Administrator processes personal data for the following purposes:

1. Personal data in the scope of name, surname, business address, residential address, PESEL no., identity document no., registration data in order to provide the service of renting apartmentsóthroughout the rental period.

2. Personal data related to payments included in the rental transfer data for the entire rental period.

3. Personal data contained in the administrator's accounting, bookkeeping and tax records, as well as in bank systems and documents - in order to fulfill the obligation arising from the provisions of the law, in particularólity the Accounting Act and the Tax Ordinance, the Corporate Income Tax Act and the Goods and Services Tax Act (Article 6(1)(c) of the RODO) - for 5 years from the end of a given accounting year.

4. Personal data will also beóprocessed by the administrator for the purpose of possible claim or defense against claims on the basis of the administrator's legitimate interest and in accordance with the generally applicable provisions of national law, in particularólity of the Civil Code (art. 6(1)(f) RODO) - for 3 years from the termination of the lease, however, in the case of pending proceedings, this period may be extended for the duration of the final conclusion of the proceedings and until the expiration of new statutesóof limitations.

5. Video surveillance recordings for the purpose of property security, tenantós safety and information, based on the legitimate interests of the administrator and the tenant (Article 6.1.f RODO) - for 1 month after the recording is made.

III [Disclosure of personal data]

1. The Administrator shall not disclose personal data to other entities, except for:

a. State authoritiesóto whom the administrator is obliged to make disclosures, in particularóthe Ministry of Financeóand other authoritiesóof the National Tax Administration.

b. Banksóin which the administrator has bank accounts, with regard to the transactions performed.

c. Postalós operators and courier companies.

2. Personal data may be disclosed to entities cooperating with the administrator on the basis of written agreementsóon entrustment of data processing, personal data, in order to carry out the tasks and services specified in the agreement for the administrator, in particularóon IT support, accounting, legal or consulting services, video surveillance service, property manager.

IV [Rights of the personsórs to whom the personal data pertains]

1. Any person to whomódata pertains has the right:

a. Access - to obtain confirmation from the controller as to whether his personal data is being processed. If data about a person is processed, he/she is entitled to access it and obtain the following information: about the purposes of processing, categories of personal data, recipients or categories of recipientsós to whom the data have been or will be disclosed, the period of data storage or the criteria for their determination, the right to request rectification, erasure or restriction of the processing of personal data of the person to whom the data relate, and to object to such processing (Article 15 RODO).

b. to obtain a copy of the data - to obtain a copy of the data subject to processing, with the first copy being free of charge, and for subsequent copies the controller shall impose a fee of PLN 50 (fifty zloty 00/100); resulting from administrative costsós (Article 15(3) RODO).

c. to rectify - to request the rectification of personal data concerning him/her whichóre incorrect, or the completion of incomplete data (Article 16 RODO).

d. to erasure - to request the deletion of her personal data if the controller no longer has a legal basis for processing it, or the data are no longer necessary for the purposesóof the processing (Article 17 RODO)

e. to restrict the processing of her personal data, which are incorrect (Article 17 RODO)

e. to restrict processing - to request the restriction of processing of personal data (Article 18 RODO), when:

i. the data subject challenges the accuracy of the personal data - for a period of time allowing the controller to verify the accuracy of the data,

ii. the processing is unlawful, and the data subject objects to the erasure of the data by requesting a restriction on its use,

iii. the controller no longer needs the data, but the data are needed by the data subject to establish, assert or defend claims,

iv. the data subject has objected to the processing - until it is determined whether the legitimate grounds on the part of the controller override the grounds of the data subject's objection.

f. to data portability - to receive in a structured, commonly used machine-readable format the personal data concerning him/her which he/she has provided to the controller, and to request that the data be sent to another controller, if the data are processed on the basis of the consent of the data subject or a contract concluded with him/her, and if the data are processed in an automated mannerób (Article 20 RODO).

g. to object to the processing of personal data concerning him/her - until such time as it is determined that the data subject's legitimate grounds for objecting to the processing override the controller's objection.

g. to object - to object to the processing of its personal data for legitimate purposes of the controller, on grounds related to its particularól situation, including profiling. Atótime, the controller shall assess the existence of valid legitimate grounds for the processing, overriding the interestsórights and freedoms of the data subject, or grounds for establishing, asserting or defending claims. If, according to the assessment, the interests of the data subjectób outweigh the interestsób of the controller, the controller will be obliged to cease processing the data for these purposes (Article 21 of the DPA).

2. In order to exercise the above-mentioned rights, the data subject should contact, using the contact details provided, the controller in inform him/her of which right and to what extent he/she wishes to exercise.

V [President of the Office for Personal Data Protection]

The data subject has the right to lodge a complaint with the supervisory authority, which in Poland is the President of the Office for Personal Data Protection with its seat in Warsaw, 2 Stawki Street, who can be contacted in the following waysób:

a. by mail: Stawki 2; 00-193 Warsaw

b. by electronic mailbox available on the website: https://www.uodo.gov.pl/pl/p/kontakt

c. by telephone: 22 531 03 00

VI [Data Controller]

In any case, the data subject may róalso contact the data controller directly:

a. By e-mail at the following e-mail address: rodo@ashvilleplaces.com

b. by mail: Cameo Investments Sp. z o.o.; Stradomska 7; 31-068 Kraków with the note "personal data controller".

VII [Legal acts cited in the clause]

1. RODO - Regulation 2016/679 a of the European Parliament and of the Council )EU) 2016/679 a of April 27, 2016 on the protection of natural personsób in relation to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (Official Journal of the EU L 2016 No. 119, p.1)

2. Article 10 et seq. and Article 74 of the Act of September 29, 1994 on Accounting (Journal of Laws 2018.395 as amended)

3. art. 4 and n., art. 70 of the Act of August 29, 1997 on the Tax Code (Journal of Laws 2018.800 as amended)

4. Article 7, 15 of the Act of February 15, 1992 on Income Tax on Legal Persons (Journal of Laws 2018.1036)

5. Articles 5 and n. Law of March 11, 2004 on tax on goods and services (Journal of Laws 2017.1221 as amended)

6. art. 118 et seq. Act of April 23, 1964 Civil Code (Journal of Laws 2018.1025 as amended).

Final arrangements

a. The booking agreement is considered to be concluded when the booking confirmation is sent to the email address provided by the customer.

b. The customer shall not have the right to withdraw from the contract concluded off-premises or at a distance on the basis of Article 38 paragraph 12 of the Act of 30.05.2014 on Consumer Rights (Journal of Laws 2014 item 827)

c. The customer is responsible for correctly filling in the data in the reservation form. The facility does not take responsibility for incorrectly filling out the data form or incorrectly selectingór arrival or departure date.

d. The facility has the right to provide a service of a similar standard on the date specified in the reservation, if it proves impossible to provide the reserved service.

e. It is strictly forbidden for personsób not registered at Plantonia Aparthotel to stay on the premises.

f. Selecting the option "I have read and accept the Terms and Conditions of Reservation at Plantonia Aparthotel and the terms of the offer" means that the Client has read the Terms and Conditions of Reservation, understands its provisions, agrees to the conditions contained therein and accepts the terms of the selected offer. Lack of such acceptance will result in the inability to make an online reservation.

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